Return Policy 退貨條款

- When a customer made a successful transaction online but there is not enough stock from us. We hold our right to cancel the bill and return the full amount to the customer without extra compensation.

如果顧客完成付款後。我們發現沒有足夠的貨品,我們有權取消這次交易和退回全部金額給顧客。

 

- If our customers received a damaged products. Please let us know via either email within 24 hours. Stonebabyy is not to be responsible otherwise.

顧客接收貨品的時候,請立即檢查清楚是否有問題和立刻在24小時之內通知我們.否則我們不會處理。

 

- With the our agreement and confirmation. Stonebabyy will notify the customer for the return arrangements. The fee incur in returning (i.e. delivery cost) is to be bore by the customer.

顧客請注意所有退貨費用 ( 例如 : 運輸費用 ) 是顧客自己負責的。

 

- Risks are always incur in delivery. Customers have the responsibility to return the product(s) safely to us.

退回的貨品請包裝好.如有損壞我們是不會處理退貨要求。

 

- About the damaged goods: if they are caused by the buyer after the purchase, or the flaws are shown in the photos originally, they are not counted as damaged goods and not eligible for any return arrangement. 

關於損壞的貨品 : 如果貨品損壞是顧客在購買後出現或貨品有瑕疵 ( 已經在圖片上顯示出來 ),這些問題都不會列入退貨要求。

 

- If the customer received the goods in person, no return requests would be accepted.

如果顧客是親自上門市購買,我們是不會接受退貨要求。

- It is normal for natural crystals to have inclusions, natural marks and grains, and cloudy substances.

天然水晶會有包含物和表面瑕疵/礦缺。顧客有疑問,可以聯繫我們。

 

- Stonebabyy bears no responsibility for any unapproved return request.

我們有權拒絕無理的退貨要求 ( 例如 : 貨品不是天然 - 請提出合理証明或做了檢測,或者理由是我現在不喜歡 ) 

 

- We do our best to ensure that our photos makes the most truthful representation of our products. However due to different screen setting of different devices, there might be a slight color discrepancy. Please note that before purchase.

顧客請在購買前注意不同電子螢幕顯示產品的顏色都不同。

 

- Stonebabyy tries the best to ensure everything on our website and about our products are accurate and comprehensive. But we do not gurantee the information is the most up-to-date and a hundred percent accurate. If you consider the product does not match with the information provided. Please refer to our return policies. 

我們盡量確保所有我們的產品資料是正確,但不能夠擔保是現時最新和最準確。如顧客覺得產品同資料有別,請參照退貨條款。

 

- In case of any dispute, Stonebabyy holds the right for the final decision.

​我們有權作最後退貨處理的決定。

Customer Service 客戶服務

Contact Us 聯絡我們

成業街16,怡生工業中心,E座1樓E15室,觀塘,九龍

East Sun Industrial Centre, Blk E, 1/F, RM E15, No.16 Shing Yip St, Kwun Tong, Kowloon, Hong Kong

+852 54099297

Mon - Fri 13:00 - 19:00
Sat 14:00 - 19:00
Sun Closed

Public Holidays Closed

Copyright © 2009 - 2020 Stonebabyy 水晶飾品社 by Aplus Gem Co. 版權所有。